Help & Support

Brioche sends a reminder when you arrive at a store that still has unchecked items on its list. If one didn't arrive, it's usually one of these:

• Permissions — notifications must be allowed, and location must be set to Always (iOS Settings → Brioche), so iOS can wake Brioche when you arrive. Also check that Proximity nudgesis on in the app's Settings.
• Nothing pending— every item on that store's list was already checked off.
• Quiet hours — reminders pause overnight (10 PM – 7 AM by default; adjustable in Settings).
• Once per visit — you get at most one reminder per store visit, and snoozing one pauses that store for an hour.
• Far from home— stores more than about 15 miles from your home ZIP don't notify, so road trips stay quiet.
• Still driving— Brioche waits until you've parked, so a reminder can land a moment after you arrive.

Background location on iPhone isn't perfectly reliable, so a reminder can occasionally be missed even when everything is set up right. If it keeps happening, tell us below — that's exactly the kind of report we want.

Arrival detection is the whole trick: Brioche sets up small geofences around the stores on your lists, and iOS wakes the app when you cross one. That background wake-up is what the Alwayslocation permission grants — with “While Using,” iOS won't tell Brioche you've arrived unless the app is already open.

Detection happens on your phone. Our servers record only which store you arrived at and when — never your coordinates, route, or a location history. See the privacy policy for the full picture.

The store-arrival reminder isthe product — without notification permission, Brioche can't tap you on the shoulder when you're at the door. We keep it polite: at most one reminder per store visit, none during your quiet hours, and you can snooze a store or turn nudges off entirely in Settings. No marketing pushes.

Yes — the keyboard is fully supported. Choose “I'll type instead” during setup, or use the keyboard button on the main screen any time. And when you do use voice, audio never leaves your phone: speech is transcribed on-device and only the text is processed.

Yes. Open Settings → Household and send an invite. Everyone in the household sees the same lists, and check-offs sync live — so if one of you grabs the milk, it disappears from everyone's list.

In the app: Settings → Privacy → Delete my account. This permanently removes your account, lists, items, and store-visit history from our servers — it can't be undone. Store names you added that other households still use remain in our shared catalog, no longer connected to you. If you can't access the app, email us and we'll handle it.